Site Updated 4th March 2019

Wiltshire Neighbourhood Watch

WNHW

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FAQs

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My Information

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What personal information do you require?    

Will you share my details with other agencies?    

Can I cancel my subscription?    

Why do you ask for my email address, telephone and mobile number?    

Do others see my email address?    

Can I change my contact details if I move house or email address?    

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Local Schemes 

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How do I Join Neighbourhood Watch?    

Is there a Neighbourhood Watch close to me?    

Why can’t I see my scheme on the search page?    

Does Neighbourhood Watch Community Messaging cost me anything?    

Is this to replace Neighbourhood Watch?    

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Messages 

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How will I know which partner the emails are from?    

Will you send me spam?    

Can I reply to the email?    

Do you read the emails?    

Can I forward or print out Neighbourhood Watch Community Messaging communications 

and share them with friends,or is it confidential?    

Can I report crime by email?    

Can I use this system in an emergency?    

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My Information                                                                    

What personal information do you require?

To sign up to Neighbourhood Watch and the Community Messaging system you are required to complete an online registration form which will help you manage the information that we send you

based on your preferences. 

Certain details are required and other details are optional. 

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Will you share my details with other agencies?

During the registration process and in your 'administration' area you have the opportunity to select which licensed national partners you wish to receive messages from and details will be shared with them to allow them to send you messages. All the partners listed may not be actively using the system straightaway so you will be notified as they come on board. You can remove any partner at any time.

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Can I cancel my subscription?

The service is Free.

You can opt out of the entire system or add or delete the types of messages you receive at any time and change who you receive messages from.

Simply click on the link ‘change settings’ found at the bottom of all emails sent via the system to update your preferences.

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Why do you ask for my email address, telephone and mobile number?

Having an email address is required for registration purposes so that you can administer your account and to keep your preferences up-to-date. The Neighbourhood Watch Community Messaging system allows partners to send messages either by email, a text alert or using a land line. 

Neighbourhood Watch will always contact you via email, if however other partners need to contact you in an emergency then they may use the telephone and text services.

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Do others see my email address?

No, other subscribers will not see any of your details.

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Can I change my contact details if I move house or email address?

Yes. Simply click on the link ‘change settings’ found at the bottom of all emails sent via the system or log in to your account and update your details on the system.

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Local Schemes                                                                     

How do I Join Neighbourhood Watch?

Friends and family can sign up to Wiltshire Neighbourhood Watch by clicking on the Join Us link on this website. You will be required to complete an online registration form which will help you manage the information that we send you based on your preferences. 

Certain details are required and other details are optional.

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Is there a Neighbourhood Watch close to me?

You can search for local schemes by clicking on the “Local Area” tab on this web site. Then you just enter your post code in the search box and all the local schemes can be viewed. You can select a distance to search of between 1 and 10 miles.

If there is no scheme showing you can start a new scheme or contact us if you think there is a scheme (e.g. there are Neighbourhood Watch Street Signs visible) and give us permission to send your details to the local scheme co-ordinator.

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Why can’t I see my scheme on the search page?

If you can not see your scheme on the search page it may not be fully migrated to the new system. 

To ensure all your details are active on the new system just log in to your account and select edit scheme details to ensure the scheme is mapped and all the details are showing.

If you have any problems making your scheme visible simply contact us from this website with the details and we will resolve the issue for you.

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Does Neighbourhood Watch Community Messaging cost me anything?

No, Your subscription is free. No other charges or fees will be incurred.

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Is this to replace Neighbourhood Watch?

No, this does not replace any Neighbourhood Watch schemes. 

NHW schemes continue to provide the essential volunteer structure for keeping your local community safer.

It enhances the cascade of messages by allowing Wilshire Police and Neighbourhood Watch to cascade messages directly to affected areas and reduce the alerts that you receive that have no relevance to you. It is also linked to the national Neighbourhood Watch 'Our Watch' system and it allows you to see your local schemes on a map using the search page.

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Messages

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How will I know which partner the emails are from?

All Community Messaging communications are sent from the secure Neighbourhood Alert system and are clearly branded as being from the partner sending them.

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Will you send me spam?

No, the only communication we will have with you will be via the Community Messaging email.

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Can I reply to the email?

Yes, we welcome your comments and thoughts. Clicking on the 'reply' link within a message will send your reply to the person that sent the message.

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Do you read the emails?

Yes, all emails are read and appropriately actioned. Please be aware that we may not reply if it is simply information you want to pass to us for our attention. However, please be assured that everything you send us is reviewed.

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Can I forward or print out Neighbourhood Watch Community Messaging communications and share them with friends, or is it confidential?

These emails are not confidential and we welcome introductions to others. We do advise that you remove any personal details you don’t wish to share such as email addresses.

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Can I report crime by email?

No, this scheme is not intended to receive information about crimes. Please report crime by calling 101, or in an emergency always dial 999.

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Can I use this system in an emergency?

No, in an emergency you should always dial 999. 

An emergency is 

    •    when there is a risk of serious injury; 

    •    when there is risk of serious damage to property; 

    •    when you suspect a crime is in progress 

    •    or when there is a serious incident which needs immediate police attendance. 

For non-urgent matters call 101.

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